My Order

Questions about orders placed

My order status is ‘Processing’, what does this mean?
If your order status shows as ‘Processing’, this means that your order has been successfully placed and we are currently working on your order.  Once your ...
Tue, 14 Nov, 2017 at 2:53 PM
How long will my order status show as ‘Processing’?
The length of time that your order will be processing for will depend on what you have ordered. We endeavour to ship parcels as quickly as possible but som...
Tue, 14 Nov, 2017 at 2:55 PM
My order status is ‘Complete’, does this mean it has been delivered?
No, the order status ‘Complete’ means that your order has been shipped and we do not need to take any further action.  It does not mean that your parcel ...
Tue, 14 Nov, 2017 at 2:58 PM