If you wish to return a product, please contact us with the reason for return and your order number so that we can advise you accordingly.
Please note that we are unable to offer free returns and your return postage expenses will not be returned to you. This can only be refunded in the case of faulty/damaged goods or if the wrong items were received at a cost agreed with our Client Service Team.
We are unable to accept returns for any item that has been used and shows signs of wear.
We are unable to accept items which have been customised.
Products returned in an unsellable condition will not be accepted.
Please make sure when returning an item that you securely package the item as damaged sustained in the post and returned back to us due to being insufficiently packaged may receive no refund.
Please include your order number, name and address along with your reason for returning inside your returned package so we can process your return quickly.
Please obtain proof of postage from the courier when you send your item to us. It is your responsibility to keep the proof of postage as we may not be able to process your refund or replacement in the unlikely event that your item is lost in transit. Any item you have accepted and then return is your responsibility until it reaches our warehouse.
Our Returns Address is as follows:
Unit 4, The Claremont Centre
15-39 Durham Street,
0141 427 4459