Client Services

General 5

• How do I sign up to the newsletter and promotions?
• How can I unsubscribe to to the newsletter and promotions?
• How can I reset my password?
• How do I use a promotional code?
• Can I use more than one promotional code?

Product Information and Care 1

• How to care for your Gweniss leather goods

My Order 3

• My order status is ‘Processing’, what does this mean?
• How long will my order status show as ‘Processing’?
• My order status is ‘Complete’, does this mean it has been delivered?

Delivery and Shipping 5

• UK Delivery & Shipping Options
• International Delivery and Shipping Options
• Can I change my delivery address?
• How can I track my UK parcel?
• How can I track my International parcel?

International Tracking 6

• Track my International Parcel
• What is my Local Tracking Number?
• How can I track my parcel in the USA?
• How can I track my parcel in China?
• When will I receive my order?

See all 6 articles

Returns and Refunds 2

• Can I return my product ?
• How do I return a product?

Holidays 2

• Christmas and New Year 2017 Hours
• Christmas Delivery