How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
How do I sign up to the newsletter and promotions?
How can I unsubscribe to to the newsletter and promotions?
How can I reset my password?
How do I use a promotional code?
Can I use more than one promotional code?
Product Information and Care
How to care for your Gweniss leather goods
My order status is ‘Processing’, what does this mean?
How long will my order status show as ‘Processing’?
My order status is ‘Complete’, does this mean it has been delivered?
Delivery and Shipping
UK Delivery & Shipping Options
International Delivery and Shipping Options
Can I change my delivery address?
How can I track my UK parcel?
How can I track my International parcel?
Track my International Parcel
What is my Local Tracking Number?
How can I track my parcel in the USA?
How can I track my parcel in China?
When will I receive my order?
See all 6 articles
Returns and Refunds
Can I return my product ?
How do I return a product?
Christmas Closures 2018